Mexico Vacations

 

Mexico Vacations
Apple Vacations
Apple Vacations
Apple Vacations
Apple Vacations
Apple Vacations
Apple Vacations
Apple Vacations
Mexico Vacations
Punta Cana Travel Deals
Apple Vacations
Apple Vacations
Mexico Vacations
Punta Cana Travel Deals
Punta Cana Travel Deals
Mexico Vacations
Apple Vacations
Punta Cana Travel Deals
 

 

about_avok

The AV-OK Total Vacation Security Plan must be purchased no later than the close of business 7 days after your initial booking (except for group passengers*).

The AV-OK Total Vacation Security Plan includes a Pre-departure Cancellation/Change Waiver, Best Price Guarantee and Post-Departure Travel Insurance.

1) APPLE VACATIONS' PRE-DEPARTURE CANCELLATION/CHANGE WAIVER - This waiver pertains to all vacation types: land only, charter, and scheduled air vacations including non-refundable scheduled airfares and airline penalties. This non-refundable plan allows you to cancel or change your vacation up until the flight check-in is closed (approximately one hour prior to scheduled departure time), except for "no shows" and "no show" related cancels. For last minute cancels, call 1-866-860-AVOK no later than one hour prior to your scheduled departure. ("No shows" include passengers who arrive at the airport or at the gate too late to travel, or who fail to have the required passport and other necessary travel documents.)
Travel Certificate Programs: When a cancellation is made during a penalty period, your cancellation penalty will be refunded in Apple Vacations' travel certificates (redeemable through the original booking agency), with the balance of the refund made in the original form or payment less the non-refundable AV-OK plan payment. Apple Vacations travel certificates may be used like cash when purchasing an Apple Vacation, are valid for one year, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash.
"Cash Back" Programs: The entire refund (less the non-refundable AV-OK plan payment) will be in original form of payment if you purchased the "cash back" option at the time of booking for an additional $30 per person.
Changes: AV-OK coverage is non-transferable and must be repurchased/reactivated if you want to have coverage on certain amended bookings. A reactivation fee of $25 for charter/land only bookings and $45 for scheduled air booking applies for all departure date, duration, hotel, departure city, destination and (scheduled air) class of service changes. A $10 reactivation fee applies for children 12 and under (all booking types). Higher reactivation fees apply to holiday departures. Changes from charter to scheduled air or between scheduled air carriers, as well as name changes, require cancellation and full repurchase of AV-OK. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate.

2) APPLE VACATIONS' BEST PRICE GUARANTEE - If a lower priced charter fare-class becomes available after deposit, you can claim the savings. If we advertise a discount on the exact same vacation that you have booked (same date, flight, scheduled air fare-class, duration of stay, hotel, and room category) and all components are available, you can claim the savings prior to departure. This does not apply to Air Only, Square Deals, special packages, booking date-restricted sales and hotels with a "closed" booking status. Many added values offered by hotels are booking date restricted and are not covered by the Best Price Guarantee.

3) APPLE VACATIONS' POST DEPARTURE TRAVEL INSURANCE PLAN - Post-Departure Trip Interruption, Travel Delay, Baggage and more! Interrupt your Apple Vacations due to a covered reason (including up to $100 per day to a maximum of $500 for a delayed arrival on your Trip due to cancellation of arrangements by an airline as a result of bad weather, mechanical breakdown and organized labor strikes) and your travel investment will be reimbursed. This high-quality travel insurance plan offered by Trip Mate will protect your vacation investment, your belongings, and most importantly, you. This plan also covers you even if you must interrupt your trip due to a pre-existing medical condition. You will receive a "Description of Coverage" with your travel documents, which provides complete details of the Plan, including conditions, exclusions and limitations. Plan payments are non-refundable and non-transferable.

Download a PDF of the general plan description here. For specific Plan details, please visit http://www.tripmate.com/wpA430.

*Groups are subject to unique contracts covering the terms and conditions applicable to each group's travel arrangements - reference should be made to those contracts to determine the applicable cancellation penalties. Groups of 5 rooms or more: Some exclusions may apply for cancellations on group bookings. Contact your travel agent or our Groups Department at 1-800-315-7871.
Apple Vacations' Best Price Guarantee and Pre-Departure Cancellation/Change Waiver do not apply to Ski packages. Apple Vacations ski products are operated by VacationRoost, an independent ski vacation wholesaler selected by Apple Vacations to provide you with the ski vacation services you purchase. VacationRoost's Terms and Conditions apply to all bookings made through Apple Vacations. Ski insurance is also available through VacationRoost. For details, visit applevacations.com.


TOTAL VACATION SECURITY PLAN
Trip Interruption - If you must interrupt your Trip after departure due to a covered Injury, Sickness, or death - your own or that of a Traveling Companion or a Family Member or for Other Covered Reasons, as defined, you will be reimbursed for the unused, non-refundable land or water arrangements and the additional transportation charges paid to return home or to rejoin your Trip (limited to economy one-way airfare, or first class only, if your original tickets were in first class). Coverage is limited to the value of your original vacation package price.
Travel Delay - $500
Provides reimbursement up to $100 per day (maximum $500) for reasonable accommodation, meal and local transportation expenses if you are delayed for 12 hours or more due to a covered reason such as common carrier delay; quarantine; loss of passport, travel documents or money; natural disaster; or a documented weather condition preventing you from getting to the point of departure.
Medical Expense/Emergency Assistance - Provides reimbursement up to $25,000 for reasonable and customary medical expenses incurred during the Trip for a covered sickness or injury which occurs while on your Trip; for emergency dental treatment received during your Trip not to exceed $750; up to $50,000 for the cost of emergency transport to the nearest hospital or medical facility, including escort expense (both, if deemed necessary by the attending Legally Qualified Physician), for a covered Injury or Sickness which occurs while on your Trip; or the cost of homeward carriage if deceased.
Accidental Death & Dismemberment - $10,000
These benefits are paid if loss occurs within 180 days of a covered Injury which occurs while on your Apple vacation.
Baggage and Personal Effect - $1,000 Coverage for direct physical loss or damage to your Baggage, passports, or visas while on your Trip. A $600 maximum limit applies to jewelry, watches, cameras and camera equipment, and furs - a $300 per article limit applies to all other items. If, while on your Trip, your Baggage is delayed for 24 hours or more, the plan will pay up to $100 for the purchase of necessary additional clothing and personal articles.

TOTAL VACATION TERMS AND CONDITIONS
The Description of Coverage defines Traveling Companion as a person or persons with whom a covered person has coordinated Travel Arrangements and intends to travel during the Trip; Family Member as the following relatives - yours or those of your Traveling Companion - spouse, child, spouse's child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, step-brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Care Giver, Domestic Partner, foster-child, or ward: and Sickness is an illness or disease of the body which requires treatment of a Legally Qualified Physician after the effective date of insurance and while you are covered under the policy.
Certain exclusions and limitations apply and are detailed in the "Description of Coverage".

For example, coverage does not apply to: a Sickness or condition of you, a Traveling Companion or Family Member traveling with you that existed during the 60 days prior to the effective date of the coverage (this exclusion is waived if you purchase coverage within 7 days of your initial deposit/payment for your Trip), suicide, normal pregnancy, war or any act of war, mental or nervous disorders. This is a brief description of the plan. For further information ask for the Description of Coverage which fully details the coverage, provisions, limitations and exclusions of the insurance offered and is available to you, upon request, at any time prior to your purchase of the plan. We urge you to obtain and carefully examine this important document.
Access Your Medical Records Online -
With our exclusive Global Xpi Service, you can assure that your most important medical records are available to you or any Physician chosen by you, anytime, anywhere in the world, quickly, wherever internet access is available. Register at your convenience at www.globalxpi.com or call toll-free 1-800-379-9887. It's free during your insured Trip! Program Code: F430
CLAIM PROCEDURES
To make a change to your existing booking, to "claim the savings" per Apples Best Price Guarantee or to cancel your vacation prior to departure, contact your travel agent who will notify Apple Vacations. For all post-departure travel insurance claims (and for Trip cancellation claims for Europe packages not covered under Apple Vacations Pre-Departure Cancellation Waiver) contact Trip Mate, Inc. (In CA dba Trip Mate Insurance Agency) at 1-866-389-5378 or report your claim on-line at http://www.tripmate.com. The Total Vacations Security Plan is underwritten by United States Fire Insurance Company. Eatontown, NJ.
Effective for new bookings made December 7, 2012 and onwards (and Europe bookings made Feb 11, 2013 and onwards).


Revised May 2013